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Ticket Information

 

BOOKING FEES

A £1.50 per ticket booking fee applies, this is included in all prices that you see advertised. For all bookings made online or over the telephone a transaction fee of £2.50 will be charged (per order). The transaction fee includes the cost of postage, handling and processing your order. Collection at box office may be required if tickets are ordered five days before a performance.
 

CONCESSIONS

Concessions apply to patrons under 16 and over 60. Concessions are not always available, this is at the promoter/production management’s discretion. Concessions must be requested at the time of purchase and cannot be changed. Proof of concession may be required.
 

GROUPS

Group discounts are available on selected events and can be purchased or reserved by calling our booking line. For more information visit our Group Booking section.
 

COMPANION TICKETS

We offer one companion ticket for registered carers for £1.50 each. Unfortunately, these cannot be booked online, so please contact the booking line or box office for details.
 

YOUNG CHILDREN

Young children including babes in arms must have a valid ticket. Children over 24 months old must be paid for. Please advise the Box Office on arrival if you have booked online and require a ticket for a babe in arms. Children under the age of 16 may, on occasion, not be permitted in to the venue without an adult. Please enquire before purchasing tickets for children.
 

EXCHANGING TICKETS

Exchanging tickets will incur a fee of £2.50 per order and only applies to shows with multiple performances at the venue, and subject to availability.
 

REFUNDS

We regret that we cannot issue refunds except in the case of a cancelled performance. Full terms and conditions, copies also available from the Box Office.
 

GIFT VOUCHERS & THEATRE TOKENS

Woodville Gift Vouchers are available to purchase online, over the phone or in person as the Box Office in any denomination. Theatre Tokens are also available in denominations of £5, £10, £20 in person at the Box office. Cash will not be given for any unused balance.
 

ACCESS FOR ALL

Woodville has space for 6 wheelchairs (+ 1 carer) in the main auditorium and 3 wheelchairs (+ 1 carer) in the Studio. We have a stair lift, lifts to all floors, accessible toilets and an infra red hearing system in the main auditorium.
 

FOOD AND DRINK

It is not permitted to bring your own food and drink in to our venue. Spotlites Brasserie is open daily and our Bar is open 1 hour before matinees and from 6pm on performance evenings. The Woodville Bistro serves a variety of freshly prepared meals on selected evenings, for more information visit our Eat & Drink section.